Last updated: October 10, 2026
This policy applies to custom motion graphics and video editing projects provided by Orchida Digital Services LLC. Our deliverables are digital, so physical returns, packaging requirements, and return shipping do not apply. Read this policy with our Terms & Conditions and your written project agreement.
1. Requests and the 50% Deposit
Submitting a quote request does not require payment. We discuss the scope, price, concept, and initial script before requesting the 50% deposit. Unless otherwise agreed in writing, the remaining 50% is payable after the agreed review stage and before delivery of unwatermarked final files. The deposit is an advance toward your project, not automatically a non-refundable fee.
2. Cancellation Before Production Starts
You may cancel by emailing us. If no paid project work has started and no non-recoverable third-party costs have been incurred with your prior approval, we refund the amount paid. If you separately authorized paid preparatory work or third-party purchases, we provide an itemized account and refund the unused balance.
3. Cancellation After Work Starts
If you cancel after work has started, we assess the completed work against the agreed scope and any milestone prices or rates stated in your project agreement. We also account for non-recoverable third-party costs that you approved in advance. We provide a written breakdown and refund any amount paid that exceeds the earned project charges and those costs. The deposit is not automatically forfeited in full.
If completed work exceeds the payments received, any further amount must be supported by the agreed project pricing and applicable rights. We will explain the calculation rather than impose an undisclosed cancellation penalty. Rights to paid-for work and any usable files supplied on cancellation will be confirmed in writing.
4. If We Cannot Complete the Project
If we cannot proceed or complete the agreed work, we will notify you and refund payments attributable to services not delivered. If no usable agreed deliverable has been provided, we will refund the project payments unless you choose another written resolution. Any separately accepted and usable completed milestone will be considered in a transparent settlement.
5. Revisions, Faulty Files, and Scope Concerns
If a review version does not meet the agreed scope, contact us with specific feedback so we can address it through the agreed review process. We correct our errors and faulty final exports without treating them as an extra creative revision. Requests for a new concept, changes to approved content, or additional deliverables are scope changes and require a separate agreement.
Because projects are custom-made, a change of mind after an agreed project has been completed does not automatically entitle you to a full refund. This does not remove remedies for non-delivery, faulty files, failure to meet the agreed scope, or rights provided by applicable law. Where correction is not possible, we will discuss an appropriate refund or other remedy.
6. How to Request a Cancellation or Refund
Email admin@orchida-ods.com with your name, project or invoice reference, and a description of your request. If reporting a problem, include relevant examples or screenshots. We confirm the project’s status, explain any calculation, and communicate the resolution in writing.
7. Refund Processing
Approved refunds are returned through the original payment method where possible. We confirm when the refund is initiated. The time before funds appear depends on the payment provider, payment method, and bank; it is not an instant transfer. If the original method cannot receive a refund, we will agree on a suitable alternative with you.
8. Payment Concerns and Your Rights
Please contact us if you do not recognize a payment or have a project concern so we can investigate. This does not restrict your right to contact your payment provider or exercise applicable legal remedies. Nothing in this policy excludes rights that cannot lawfully be excluded.
9. Contact
Orchida Digital Services LLC
Email: admin@orchida-ods.com
Phone: +1 (307) 922-0928